Skip links

One to One Training Academy

Call Us

01246 200018

Find Us

25A Devonshire Court, Heath Road,
Holmewood, Chesterfield, S42 5RF

Jobs

Care Service Manager (Not registered Manager) – BSL* Required.

Care Service Manager (Not registered Manager) – BSL* Required.

Author: Published on: Published in:
  • Full Time
  • Chesterfield
  • 31 January 2026

*British Sign Language Required for this role.

Post: Service Manager (Not Registered Manager)

Department: Operational Services    

Report to: Managing Director

Salary range: Band C PT 33 £29,120 (£14.00 per hour) – PT 45 £41,600 (£20.00 per hour) More benefits of bonus schemes available for management position.

 Bonus: For individuals who apply with BSL level 2/ above/BSL native/ will receive £250.00. £100.00 when they receive their first pay, £150.00 to be received at 3 months of employment. Ts&Cs – new starter must be 20 hours or over to receive this incentive.
Any care staff including managers/seniors who exceed 44 hours will be paid £1.00 for every extra hour completed.

Hours: Full time minimum 40 hours per week required. This role is salaried and on call duties are an additional payment.

Purpose

  1. To provide a personalised, responsive and high quality service for children, adults and elderly people who may have sensory impairments, health, and / or learning disabilities or additional needs.  Enable the client opportunities to access learning and leisure opportunities in a variety of settings, within the local community.
  2. To deliver the services in accordance with CQC and commissioning organisation requirements.
  3. To support the aims and objectives of One to One Support Services.
  4. To support the MD and Operations Manager in the organic development and growth of the company.

Key Responsibilities

  1. To advocate, where appropriate, on the clients behalf, whilst always ensuring their right to privacy, dignity, choice and respect.
  2. To comply with the requirements of annual DBS (Disclosure and Barring Service) checks, to update annually via the update service.
  3. To maintain accurate, up to date and comprehensive records regarding the person’s development and well-being. This is also to ensure that the planning process is relevant and that we are responsive to the changing needs of the person. To attend service review meetings providing internal and external reports with regards to service delivery as requested. You will support with the administration work attached to the services and maintenance of client files
  4. To attend / hold regular staff meetings and training as required and when requested present information to the meeting / MD/Operations manager.
  5. Co-ordination and development of the services. It is anticipated that some time may be spent in “hands on support”.
  6. To coordinate staff rota`s monthly. Organising staff cover for the services sickness, absence and holiday periods. Checking and monitoring of individual support guides / rotas for clients and staff recording changes accordingly.
  7. To oversee a team of staff ensuring their needs are supporting in line with the company policies and procedures.
  8. To attend, chair and lead meetings / training as necessary.
  9. Managing resources effectively to ensure the smooth operation of the service. This includes financial elements, equipment, working within budget, building use and staffing.
  10. To manage senior support workers and provide structured work tasks and supervision as allocated to your team.
  11. Recruiting staff of the efficient quality and retaining them.
  12. To develop processes or interventions that help improve practice and reduce the risk of reoccurrence of any accidents, incidents and near misses.
  13. To achieve monthly targets for administration tasks with associated paperwork that assists with the processing of all end of month paperwork. To work with planned kpi`s and performance targets.
  14. To undertake training and development and develop areas of specialism that will support the overall knowledge of the company and to disseminate the knowledge and skills as required.
  15. To organise staff training via HR. To coordinate support of staff through team development and module induction work. To liaise with Hr for the recruitment of staff, induction, and support staff into new roles with services. Arrange introductory visits, job / tasks shadowing or monitoring staff in new roles / services.
  16. To maintain and update as necessary, filing systems in the Office for client’s data. To deal with telephone and postal enquiries and referrals regarding services.
  17. To support staff to implement the person’s development or care plan, in a manner that is consistent with their culture, gender and age. To ensure that quality services are being delivered, this may include visit to service users to record information about the services being delivered.
  18. To work a flexible hour’s system, this may include evenings and weekends. To provide emergency cover as stated on your contract 5.4.
  19. To maintain knowledge of good practice, so that a high Quality and responsive services can be maintained.
  20. Ensure confidentiality of information received relating to the staff, services, service users or One to One Support Services. To liaise with outside agencies as required in a professional manner. To facilitate clear and effective communication between management and support staff. Accurate records kept of communication and meetings.
  21. To comply with One to One Support Services policies and procedures, whilst actively promoting the principles of equal opportunities and working in a manner that maintains a safe, healthy and supportive environment for staff and service users at all times. Our services work with vulnerable people and it is therefore essential that our staff cooperate fully with all monitoring procedures.
  22. To promote One to One Support Services and the ethos of the company in a positive manner both internally and externally. This may be attending meetings, courses, conferences, exhibition stands or training / events.
  23. To be part of the “On call” support system.
  24. To be aware of and respond to changes in the sector. Social care is an ever-changing environment. To be aware and implement new legislation, direction on good practice and changes to way of working.
  25. To be part of the organisations SAMS team and to challenge poor practise and advocate and implement good conduct and culture of the organisation. As a SAMs member the manager will attend corporate events and be an ambassador of company and the values it upholds
  26. To develop networks, build and maintain relationships with external stake holders. Work collaboratively with other organisations, groups and networks to utilise their expertise and work in partnership.
  27. To have effective communication skills, adapting communication to meet the communication needs of clients, staff team and external partners.
  28. Employees to take responsibility of the benefits of the Bupa Health Cash Plan and to seek advice from the Employee Assistance Programme if you are absent for seven days or more (please see table below). To provide feedback to employer regarding the scheme and outcomes.
  29. To carry out any other duties consistent with the nature and Grade of the post.

We will decide who to invite for interview based on the information provided in completed applications. Therefore, you should use the Application Form to demonstrate your suitability for the post. Please note that we will only accept curriculum vitae from disabled applicants whose disability makes it difficult for them to complete an application form. All applicants, however, need to show us how they meet the person specification.

You should complete all parts of the Application Form. If you think some parts do not apply, write N/A (Not Applicable) in the spaces provided. We will not make any assumptions about you, your skills or abilities. If you don’t tell us, we cannot know.

Check with your referees that they are happy to support your application before you submit the form to us. It is useful to take a copy of your application form before you return it to us. Please Note that applications received after the closing date will not normally be considered, please make sure you send it in on time.

I have read the above

If you require further information or assistance in completing your application form please contact the office. One to One Support Services will endeavour to provide facilities where appropriate to assist a disabled person to help them undertake the job, if appointed. You are therefore encouraged to identify any requirements in your application in order to assist us in meeting our obligations under the Disability Discrimination Act. If you would like help completing your application, please contact us before the closing date and we will be glad to help you.

I have read the above

Format and Interviews Only applicants who have demonstrated that they meet the essential criteria in accordance with the person specifications will be short listed for interview. Under the Disability Discrimination Act, One to One Support Services must be prepared to make reasonable adjustments to meet the needs of disabled applicants and employees. This is included in our Equal Opportunities Policy. If short listed you will be invited to attend an interview. For some posts, particularly where they are of a special nature or where there are a large number of applications, applicants may be requested to undertake written exercises or tests or to prepare a submission for presentation as part of the interview process. If this is the case you will be informed in the letter inviting you to interview. Interview panel members will ask you questions and make notes. You will have the opportunity to ask questions about the job and the terms and conditions of service.

I have read the above

For successful applicants only: For appropriate positions it is our policy to obtain disclosures from the Disclosure and Barring Service. This process is initiated only once an applicant has been given a conditional offer. Candidates are expected to pay the full cost for their DBS. Unless you are already on the updated DBS services with a transferable check. The successful candidate will be required to disclose any convictions, cautions or ones pending. Under the terms of the Rehabilitation Of Offenders Act 1974. Any individual disclosure made or details of convictions/cautions by the DBS will not automatically bar you from consideration for the appointment to the post under application. Further details of this process will be provided to you if you are successful at interview. For the majority of posts within the company an Enhanced Disclosure will be required as staff often have access to vulnerable children and adults. These posts are exempt from the rehabilitation of offenders act 1974.

I have read the above

You will be required to complete a medical questionnaire and health declaration form should you be offered a post. This information is confidential.

I have read the above

All offers of employment are subject to receipt of two satisfactory written references. Please provide the names, addresses and telephone numbers of two referees, one of whom should be your present or most recent employer or an academic referee if more appropriate. Referees will not be contacted without your prior permission. Family members will not be considered as a suitable referee. One or both referees must have known you personally for at least 2 years.

I have read the above

One to One Support Services recruits and selects employees by using job-related criteria (the person specification). To ensure that this process is fair, we need to find out how you found out about this vacancy. Also, we would like information about your age, gender, marital status, ethnic origin, and disability and religious belief. We then compare, anonymously, who applies, who we shortlist, and who we appoint, with information about the labour market. Please complete the enclosed Equal opportunities monitoring information form and return it with your application. Please note that this information is separated from the application form before short listing and interviewing.

I have read the above

This section of the Application form is particularly important. When completing your application you must show how you meet the person specification rather than the job description. The person specification is divided into what the successful applicant must have (the essential criteria) and what it would be helpful for them to have (the desirable criteria). If you do not provide evidence of how you meet, at least, the essential criteria, it is unlikely you will be short listed.

I have read the above

In the United Kingdom all employers are required by law to check that their employees have the right to work in the UK. The British Government's website states that "You must check that a job applicant is allowed to work for you in the UK before you employ them." Therefore please confirm by ticking the box below that you have the right to work in the UK.

Experience, skills, abilities and knowledge that you have gained outside paid work are useful and valid, so please tell us about them if you feel they will help you to do the job. For example, if the person specification asks for “experience of organising events” you may not have gained this experience through paid work. However, you may have developed your organisational skills through involvement in a club or social group. Whichever way you have gained the experience, skills, abilities, or knowledge mentioned in the person specification, you should tell us about it. Remember, we can only decide to invite you for interview based on the information provided in your application. The successful candidate will be asked to produce prior to commencing employment: A) Qualification certificates (Originals) B) A birth certificate / Passport C) Driving License (Where applicable)
Any false declarations or the production of fraudulent documents will automatically result in the offer of appointment being withdrawn.

I have read the above

Your Personal Details:

Title/First/Last

Present or Most Recent Employer

Please provide details of all previous employment in the past 3 years- whether temporary, part time or voluntary. Start with the most recent and include periods of non employment.

Employment 1:

Employment 2:

Employment 3:

Please give details of relevant qualifications gained and training in either this country or abroad, with dates.

Education 1:

Education 2:

Education 3:

Using the Job Description and Personal Specification, please enter information regarding your relevant skills and suitability to support your application. See attachments for Job Description and Personal Specification.

If you consider yourself to have a disability we may be able to make reasonable adjustments to the recruitment process to assist you in your application for this job. If you receive an interview request letter from us. Please contact us prior to your interview if you need any assistance.

Please enter the details of two references. One referee should be your most recent / current employer.

Reference 1:

Reference 2:

In order for us to monitor our recruitment we would like you to help us by completing this equal opportunities form. The information given in this form is not used during the recruitment scoring process and is used in order for us to comply with our obligations under the Disability Discrimination Act 1995 and the Equality Act 2010. We are an equal opportunities employer.

I declare that I have read and understood the information provided with this application.
For the purposes of the data protection, I consent to the information contained in this form and any information received by One To One Support Services relating to subject matter in this form, being processed by them in administrating the recruitment process.
I understand that any offer of employment and subsequent employment is dependent upon this declaration and information contained within this application.
To the best of my knowledge and belief the information contained within this form is honest and accurate. It is understood that any deliberate false statement of omission may prejudice my employment