Complaints Procedure
Complaints are concerns or problems that you raise with the Training Academy of One to One Support Services.
A complaint might concern matters such as lack of response, spelling errors, Assessor or IQA concerns, working relationships, health and safety or general treatment. The purpose of the complaints procedure is for you to raise concerns or issues and have them dealt with fairly and objectively without fear of recrimination, whilst you are completing your qualification with the One to One Training Academy.
Your complaint will be dealt with promptly and fairly. “Promptly” does not mean hastily. It means within as short a timescale as is reasonably practicable, taking into account the possibility of the need to investigate.
Informal: In the first instance you should try to resolve your concern or issue informally through the Training Academy Manager. Problems are best resolved if they are acted upon quickly.
Please call 01246 235208
If this informal approach does not meet your satisfaction, or the problem is of a more serious nature then you may raise a formal complaint.
Raising a Formal Complaint
Please contact us in writing detailing your complaint to:-
Bernadette Wattam,
Training Academy Manager
One to One Support Services
3 McGregor’s Way
Turnoaks Business Park
Chesterfield
Derbyshire.
S40 2HA
Your written complaint should include: Details of the concern or issues, including specific details of any incidents which form the basis of the issue (including where relevant, dates, times, events, persons involved and witnesses)
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STAGE OF COMPLAINT/ APPEAL |
One to One Support Services Process |
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Stage 1 –
Complaint Received
Investigated by the Training Academy Manager
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Stage 2 –
The Investigation
Investigated by the IQA Quality Team |
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Stage 3 Complaint Appeal
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Stage 4 City & Guilds
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City and Guilds Appeals Co-ordinator, Policy Regulation, 1 Giltspur Street, London. EC1 A9DD
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"For the past four weeks, I have enjoyed myself. Benny has been a good teacher and I have learnt a lot, this has inspired me to go further and gain a lot more knowledge and understanding within the Health and Social and Childcare Sector. "(Level 1 Health and Social Care Course)
"A very interesting and enjoyable afternoon, especially made much easier to follow by such an approachable tutor. " (One To One Induction Day)
"The tutor was brilliant and took time to explain everything. Staff are there to help if needed, you only have to ask and they are very happy to help. I enjoyed all the sessions as I have learnt more about caring. "(Level 1 Health and Social Care Course)
"I have really enjoyed this course and I've learned a lot of valued information and guidance in the health and social care sector, I find Benny and rest of her colleagues very welcoming and supportive to my needs and others too. " (Level 1 Health and Social Care Course)
"Just wanted to thank you and all the staff involved for the preparation and delivery of the training. I thoroughly enjoyed the course and very much appreciate all your hard work"(Level 1 Health and Social Care Course)
"I received my City and Guilds certificates for the training I undertook in July and just wanted to thank you to all the staff involved in the preparation and delivery of the training. "(Level 1 Health and Social Care Course)
"The carers are all excellent. Very caring and polite and friendly and can't do enough to help. "
"All of the staff are brilliant. They send staff who can do sign language, they are caring and very polite. "
"I have full input into my care plan together with my family and I have it here. "
"I am happy with the service. It runs well. I have no issues over the running of it at all. "
"My care plan is reviewed with me I review it with them and is up to date. I have a copy here. "
"I feel the session was very informative, a lot of personal examples were used which I feel helps you remember. " (Paediatric First Aid Course)
"All the staff at One To One are extremely helpful. They will understand any questions and help in any way they can to make you feel more confident in what you are doing. "(Level 1 Health and Social Care Course)
"I feel that I have gained a lot from this course that I can take away with me. I feel confident this is a career I would enjoy and be able to progress in. " (Level 1 Health and Social Care Course)
Signature Level 1 Award in British Sign Language (QCF) is designed to enable learners to communicate with Deaf people in British Sign Language (BSL). A range of topics are studied that involve simple, everyday language use. It provides an introduction to BSL and is suitable for all learners.
All Courses >We are recruiting Community Care Assistants in Netheredge, Sharrow, Gleadless and Dore and Totley. If you are looking for an exciting new job - we would love to hear from you.
All Vacancies >When does the next course start?The next course starts 7th September 2020. Where is the course held?The courses are run at our Training Academy which is 10 Minutes away from Chesterfield town centre and has regular bus routes every 10 minutes.
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"I have learned a lot more about CVs and preparing yourself for interviews. It has been interesting to learn how to fill in application forms properly as well and how to answer questions in the correct manner when asked. "- Level 1 Employability Qualification