What is the Care Certificate?Following the recommendations of the Cavendish Report 2013, The Care Certificate was introduced to:Build on and replace the Common Induction Standards (CIS) and Nationa...
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Quality and Inspections
Welcome to our Quality and Inspections page for the Training Academy, here you will find links to all of our affiliates and inspection reports.
We are inspected by Matrix Standard, which is a unique quality framework for organisations to assess and measure their information, advice and or guidance services.
You can see our accreditation by clicking here
Purpose
The purpose of the Information, Advice and Guidance Service (IAG) is to support learners in achieving their aspirations, including their study and career advancement.
We place an emphasis on opportunities for decision making by providing online information and advice that is easy to access, clear, relevant and continually updated to ensure the best information and guidance is easily accessible.
Our service is consistent with the approach to educational support and guidance and is delivered in accordance with the principles of the nationally recognised matrix quality standard (www.matrixstandard.com) and the One to One Support Services Data Protection and GDPR Policies.
Aim
The Service aims to deliver IAG to both learners and staff who are registered on, or considering registering for, a qualification or course with One to One.
Objectives
Our objectives are to:
- Empower both learners and staff to achieve their career goals and to develop independence in their decision making.
- Ensure that the delivery of IAG within One to One is responsive to changes and developments both internally and externally.
- Support the improvement of students’ completion and progression rates
- Work proactively and collaboratively internally to enhance the effective delivery of IAG.
- Identify and work in partnership with external organisations to inform and enhance our service to both our learners and staff.
We will achieve these objectives by:
- Raising awareness of the service so that learners know what they can expect and how to access it
- Producing and regularly reviewing a development plans to ensure we continually improve our service
- Providing timely and targeted IAG to learners and staff at key points along their journey that recognises and is responsive to diverse and distinct needs
- Ensuring our online information and advice is accessible, accurate, up to date and applies innovative technology
- Providing opportunities for students to access advice and guidance in a variety of ways including online discussion forums, email and telephone
- Ensuring all members of staff have the training, skills and knowledge appropriate to their role
- Encouraging and acting on learner and staff feedback
Delivery of IAG
All members of staff at One to One Support Services work collaboratively to deliver IAG in all aspects of their role, in line with service standards.
We actively work to ensure that our IAG provision aligns with the support available to learners from their tutors.
Client's Feedback
, Tammy Rutherford-Thorpe
24/04/2017
For the past four weeks, I have enjoyed myself, Benny has been a good teacher and I have learned a lot, this has inspired me to go further and gain a lot more knowledge and understanding within the health and social care and childcare sector. (Level 1 Health and Social Care Qualification)
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24/04/2017
As soon as she came through the door she expressed a genuine concern and a warm caring attitude.
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26/04/2017
Everyone treated her with respect and dignity. She built up friendships with the staff.
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26/04/2017
Was helpful and gave me the knowledge to help put all the info into practice. (Prevent Training Course)
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19/06/2017
A very interesting and enjoyable afternoon, especially made much easier to follow by such an approachable tutor. (Induction)
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19/06/2017
The tutor was brilliant took time to explain everything, staff are there to help if needed you only have to ask and they are very happy to help, I enjoyed all the sessions as I have learnt more about caring. (Level 1 Health and Social Care Qualification)
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19/06/2017
I have really enjoyed this course and I've learned a lot of valued information and guidance in the health and social care sector, I find Benny and rest of her colleagues very welcoming and supportive to my needs and others too. (Level 1 Health and Social Care Qualification)
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19/06/2017
Just wanted to thank you and all the staff involved for the preparation and delivery of the training. I thoroughly enjoyed the course and very much appreciate all your hard work
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24/10/2017
I received my City and Guilds certificates for the training I undertook in July and just wanted to thank you and all the staff involved in the preparation and delivery of the training. (Level 1 Health and Social Care Qualification)
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31/10/2017
I thoroughly enjoyed the course and very much appreciate all your hard work.
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31/10/2017
The course has refreshed my knowledge and made me think of our own policy and procedures
I have learned a lot more about CVs and preparing yourself for interviews. It has been interesting to learn how to fill in application forms properly as well and how to answer questions in the correct manner when asked. (Level 1 Employability Qualification)