Glowing CQC report

Date: Friday, December 14, 2018

We are celebrating due to glowing Care Quality Commission report. One to One Support Services with head offices based in Holmewood, and offices in Hasland and Sheffield, has been rated “Good” overall by the Care Quality Commission (CQC).

Staff were spoken to about their experiences within the company, one member of the team saying: "We get regular supervision sessions and our practice is observed. In between all of those, if we need anything from advice to actual hands-on support it's there, from our buddy system right through to the seniors and the managers."

Another commented on the training they received saying: "The training is good and our competency is assessed to ensure we have understood. It covers all the mandatory areas like moving and handling safeguarding, mental capacity and food hygiene. We also then have training in areas that are specific to the individual care needs of people we support."

Clients were asked about their care plans to "I have full input into my care plan together with my family and I have it here." Another saying: "My care plan is reviewed with me I review it with them and is up to date. I have a copy here."

The report stated that people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Where people needed support to make specific decisions, their capacity had been assessed.

Finishing quotes in the report from clients stating: "I am happy with the service. It runs well. I have no issues over the running of it at all." And "I would certainly recommend them with no improvements required."

Melanie Ulyatt MBE, Managing Director said: “We are happy about the report as it shows the high quality bespoke care we provide to our clients. We care for the whole family and value what they say to us.

The care staff are committed people with amazing skills and their attitude towards their clients and personal development is exceptional. Very proud of the whole company and team that makes this happen.”   


Check out the full report HERE

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