Well-being

One to One Support Services provides home care services that are specialised. We do not believe that 'one service covers all'.


We provide this service for those who have experienced any type of mental health problem and would benefit from support in the community. Our staff work to develop a trusting respectful and helpful relationship with you, so you can rebuild an independent life.


One to One Support Services provides a range of support from one or two hours a week to support someone to get out and about or access a particular activity, to full 24-hour support package enabling the transition from home to hospital. We provide a responsive and personalised approach to transition home, maintenance, and recovery, working closely with you and other key people in your life.

 

We have an emphasis on helping you access local universal community facilities and opportunities to develop social contacts and friendships, moving away from traditional service models such as separate groups for patients. 


Our staff are there to:

  • Be someone to talk to 
  • Work together with you to find answers to your current problems
  • Held you keep track of your changes in behavior, feelings, and thinking
  • Support you to develop your strengths
  • Help you become more independent and confident
  • Enable you to access social, learning, volunteering and work opportunities 
  • Help you follow programmes of rehabilitation 


How do we work?

The amount of hours in a service can vary, you can use them on an ad hoc basis, daily, or weekly. We offer support at a time and place of your choice. We work to suit your needs. We work with you to plan your service, a worker is assigned to you, so you have the consistency of staff that will get to know your preferences. You book your service hours when you need them we invoice you monthly for the hours.

If you would like to contact us about arranging a free of charge visit to establish what you would need/like please contact our care team on: 01246 200 018 or go to our Contact Us page.


A Quality Service 

In order to provide the best service for you, staff are uniquely matched to each person based upon their qualifications and experiences.
Services are regularly reviewed with the person and their chosen key people in order for the person to make changes and give feedback, tailoring the service and gaining information from the person about their preferences, wishes and needs enable staff to provide exactly the right support.


This is important for the person and it's important to us. Peoples needs and situations change and our services are flexible to accommodate this.


The staff at One to One Support Services are professional and work from a strict Code of Practice. They will act with respect, discretion, and confidentiality at all times. Promoting and supporting people to be as independent as possible. All our staff are thoroughly vetted at interview stage and have an Enhanced Criminal Records Bureau check with all references gained prior to commencing work. 


When services are being delivered a manager is on call 24 hours a day. 

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