iCare Monitoring Officer

Department: Operational Services
Location: Work from home
Hours: Part Time
Salary: Earn up to £17,680 pro rata
Special Requirements:
You can apply online for this position.

We are looking for an iCare Monitoring Officer (IMO) to work part-time from home.

Working hours: The iCare Monitoring Officer will be required to work evenings and weekends assisting the on-call manager.

The ideal iCare Monitoring Officer should:

  • Strong communicator
  • Team player
  • To be able to use the basics Microsoft word, excel, outlook and other software on a computer
  • To be organised and timely

Key Responsibilities of an iCare Monitoring Officer include:

  • To communicate any issues to the on-call manager, following the rota schedule.
  • To contact staff members in a prompt manner to monitor the attendance to care calls by phone/ text/emails.
  • To keep updated documents/trackers, diaries and support with any other requirement of administration and documentation that may be needed to be kept up to date
  • To communicate effectively with Support workers that are not using their exceptions correctly, if the support worker is showing lateness to work, provide support and have efficient and effective communication skills and recorded on the relevant documents. To phone the on-call manager and report any concerns/issues in an appropriate timely manner.
  • To use the electronic care monitoring system (iCare) as per the contract requirements of One to One Support Services.
  • To make any amendments to the rostering system as required as instructed by the on-call manager and to complete an end of shift summary

Why join our team as an iCare Monitoring Officer:

  • Ongoing training and development
  • Bupa Health Cash Plan
  • Pension Plan
  • Commendation rewards for hard work / positive feedback
  • Festive & Summer Events
  • Refer a friend scheme 

Want To Apply Online?

You can apply online up to Friday, March 29, 2019. Just complete the form below and attach any supporting documents.


Please Note: although we take great care to ensure maximum compatibility across all mobile devices, office documents are not necessarily usable on all devices. If you encounter these issues, please use a desktop computer when completing application forms.

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